RV Rental FAQs

This page is being updated to reflect the changes to policies, and prices... and to make it easier to find information. Thanks for your patience.

General FAQs

Are there unlimited kilometres included with the rental?

Motorhome rentals include 150km per night. For exceeding the total kilometres on a trip additional charges of $0.39/km will be incurred. Additional kilometre packages are available as an add-on prior to leaving on your trip.

Travel trailer rentals include unlimited kilometres.

Are there taxes on the rental?

All rentals and add-ons will be charged Federal sales tax (5% GST) and Provincial sales tax (7% PST).

Insurance costs are exempt from taxes.

Can I view the RV prior to booking?

Units may be viewed by appointment and based on availability. During the high season, most units are rented and aren't available for viewing. You can also see our photo galleries to see our units.

Make an appointment to view an RV.

What time can we pick up the RV?

Pick up times are 1pm to 4pm. You can choose your time during booking.

If you wish for an early pick-up please contact us at least 48 hours prior to departure. Early pick-ups are subject to an additional charge and availability.

Note: Your RV may be returning the same day  or under maintenance so an early pick-up may not be available. 

Pick-ups the night before are subject to an additional nights rental and subject to availability.

Willl I be charged for dropping off my RV late?

Yes, a fee will be charged for each hour (or partial hour) the RV is returned after 11am.

See our Pricing Page for fees and rates.

Can I pick up the RV early?

Pick up times are 1pm to 4pm. You can choose your time during booking.

If you wish for an early pick-up please contact us at least 48 hours prior to departure. Early pick-ups are subject to an additional charge and availability.

Note: Your RV may be returning the same day  or under maintenance so an early pick-up may not be available. 

Pick-ups the night before are subject to an additional nights rental and subject to availability.

Do you offer an airport service?

Yes, we offer a free airport service. Alternatively, we may send a taxi service to pick you up at no cost to you. Just send us your flight details and number of people in your party and we'll arrange for your pickup.

Do you allow pets?

At this time we do not have any pet-friendly RVs.

Bringing a pet into an RV is subject to penalty and additional cleaning fees if additional cleaning is required upon return.

 

What is the minimum age to rent an RV?

Drivers must be 25 years or older to operate the RVs with a value license issued by your own country.

Travel FAQs

Can I travel to the US with the RV?

Yes, rental RVs may travel to the lower 48 states.

Travel to Alaska is subject to approval and will carry an additional surcharge for Northern Travel.

Can I travel to Mexico with the RV?

No travel to Mexico due to insurance limitations.

Can I drive on backcountry or dirt/gravel roads?

Backcountry dirt or gravel roads including forest service roads are prohibited.

The only exception is the southern dirt road portion accessing Mabel Lake Provincial Campground. Due to the additional wear and tear on the RVs there is a $50 surcharge for traveling this section.

Dirt/Gravel roads within the boundaries of a campground are allowed.

Can I take the RV to a festival?

At this time we allow renters to take RVs to any festival as long as the grounds are accessible by paved road.

Roads at most festival grounds are rough dirt or gravel roads. While this is allowed, we remind renters that they are responsible for any and all damages sustained during their rental.

Is parking available for our vehicle during our rental?

Yes, we offer free parking on our fenced and secured lot during your rental.

Is a special license required to drive an RV?

No, a normal valid drivers license issued by your country is sufficient.

None of our rental units requires air brakes or any other special training.

Camping Gear FAQs

How do I set up the Kelty Basecamp 4 tent?

Setting up the Kelty Basecamp 4 tent, which comes in the 2 Person Camping Package is quite easy. Learn how to do it in less than 60 seconds from this tutorial video.

Note: Ensure you place the footprint down first

How do I set up the Kelty Basecamp 6 tent?

Setting up the Kelty Basecamp 6 tent, which comes in the Family Camping Package is quite easy. Learn how to do it in less than 60 seconds from this tutorial video.

Note: Ensure you place the footprint down first

How do I inflate the sleeping pads?

The sleeping pads that come with your camping package are "self-inflating" sleeping pads. You do not use a pump or blow into them.

To inflate, simply lay out the pads, open the valves and leave for 5 to 10 minutes. Once inflated, close the valves and you're ready to go.

Do I need to bring any of my own gear?

The camping gear packages has all the essentials for your trip. All you need is clothes, water, food, ice and a destination.

Some guests may want to supplement the gear package with the following:

  • Additional food storage containers for leftovers
  • Ziplock bags
  • Lawn and/or board games
  • Tabletop BBQ (available for rent)
Does the cooler come with ice?

No, you need to supply your own ice or cold packs.